Although it was located quite far away from the city, having to take the train to the end of the line, then switching to a tram and travel to the end of the line again, it was rather near the tram station (3min walk).
As we arrived there in the night, we were told that 1 of the 2 rooms which we have booked and fully paid for, has been taken up and there are no other available rooms in the hotel! After the staff spent some time on the phone, they said we would be staying in a different hotel. Despite them making arrangements to call for a cab and paying for the trip to and fro, we found it extremely unprofessional as we have already made the full payments for the rooms. The staff behind the counter wasn't emphatic about our situation and even retorted that we could choose to sleep on the streets if we're still unhappy when all the necessary arrangements have been made. And after my friends went over to the nearby hotel, they only gave them 1 room with 1 small bed when there were 2 of them and the reception was closed there. They had to call us and we in turn called up our reception to get another room for them there. Though the rude staff apologized for his bad attitude, but it was an unpleasant experience staying there. The staff at the souvenir store wasn't too friendly either. He was unhappy that we touched the display glass infront of his shop that left A (ONE) fingerprint mark on it and told us not to do that.
(Credits: Agoda)Date of stay: May 2008
Review score: 1/ 5
Kurbadstrasse 8, Vienna 1100, Austria